TRANSIT:

Do I have to be present when the courier calls to collect my parcel, or can I leave it in a safe place?
Yes. You, or your representative, must be physically present when the courier arrives to collect the parcel to sign for proof of collection. For security reasons Rego Cargo is unable to collect parcels left in 'safe places'.

What do I do if the courier refuses collection of my parcel? 
Please contact customer service for advice. If we are unable to arrange another collection for you, we will issue a refund.

What do I do if the courier does not arrive to collect my parcel?
Occasionally we may have difficulties assigning a courier for your collection on the specified day - this may be due to adverse traffic conditions or a high volume of collections. In these instances, please contact Customer Services who will rebook the collection for you.

How will I know when my package has arrived at its destination?
The Airline/Agent will contact your Consignee on the number provided at the time of making the booking. If you do not receive or call please visit the overseas agent's area of Rego Cargo website and contact the Airline/Agent. Please unsure you quote your INT number.

What packaging should I use for my shipment?
Rego Cargo is committed to delivering your shipments with speed and care. However shipments should be packed to withstand the normal rigours of sea and aircraft handling and transportation.
The customer remains responsible for ensuring packaging is adequate for transportation.