GENERAL

  Do I need an Rego Cargo account to ship?
  No, at Rego Cargo there is no need for an account. You s imply pay by credit/debit card or by cash for each booking you make.
  If you are a frequent shipper and would like to discuss opening an Rego Cargo account, please complete our online enquiry form.

  Are Rego Cargo bookings processed 24 hours a day, 7 days a week?
  You can make a Rego Cargo booking at any time, but the earliest date for collection is the next working day*.
  If you require a more urgent collection, please call Branch/Support Office to check service availability and tariffs. Please note that   Rego Cargo   doesnot collect or deliver on weekends or public holidays except by special arrangement.
  * Bookings must be completed before midnight for next day collection and service restrictions apply.

  Does Rego Cargo accept bookings to PO Box Numbers?
  For international destinations we will accept PO Box addresses providing the receiver is contactable by telephone. Please ensure   that the receiver's   telephone number is written correctly on the Rego Cargo booking form.

  Are transit times guaranteed?
  No, transit times are provided as a guide only.
  Transit times are in working days and based on deliveries to major Airports/Seaports. They are subject to change depending on the   location of   collection and delivery, as well as shipment contents, weight and value.
  There may also be circumstances beyond our control. For more information   please refer to Rego Cargo's Terms and Conditions of   Carriage.

  When will my shipment arrive?
  You can get up to date information on the status of your consignment and view delivery details from our Customer Service   Personals.

  What if I do not know the destination postcode?
  For international shipments, a postcode is required for countries which have a postal code system. This is used for completing the   airway bill for   your shipment. For countries with numeric postcode systems or you do not know the destination postcode, please   check with the receiver or enter   0000000.

  What is the maximum weight and size limits for a package?
  Our Online Criteria is based on the following;
  The maximum weight per parcel is 30.0kg, but size restrictions also apply:
   For UK collections, a parcel must not exceed 120cm on the longest side and must not have a volume exceeding 0.18 cubic   metres.
   For international shipments the maximum dimensions per parcel are 120cm x 88cm x 120cm. If your parcel is large but   lightweight, you may be   charged for its volumetric weight rather than its actual weight. If your package exceeds any of these    limits,please contact our Office that will be able   to give you information on services and tariffs available for larger items.

  What is volumetric weight?
  Note: Volumetric weight applies to international shipments only.
  If you are sending a large but lightweight parcel you may be charged on volumetric weight rather than actual weight:
  • If the volumetric weight of your parcel is greater than the actual weight, you will be charged on volumetric weight.
  • If the volumetric weight is greater than 30.0kg, a surcharge will apply.

  Can I have my parcel collected from my place of work?
  Yes. When you complete your collection details, tell us where you will leave your parcel (e.g. Reception) in the 'Pick up Point' box.
  Please note that someone must be physically present when the courier arrives to collect the parcel.

  Does Rego Cargo guarantee its pick up services?
  Occasionally we may have difficulties assigning a courier for your collection on the scheduled date - this may be due to adverse   traffic conditions for example. As such, Rego Cargo does not guarantee its pick up services.

  I would like to make a comment about the Rego Cargo services. Who do I contact?
  If you have any comments or queries about the service, please send an email to customers@RegoCargo.com